Refund and Cancellation Policy

Effective from 29th March 2025

Applies to all booking services provided by The Mystic Pathway.

 

Important Notice

By booking any service with The Mystic Pathway, you are entering into a legally binding agreement. Please read the terms below carefully before proceeding.

1. General Booking Terms

  • All bookings are non-refundable and non-transferable.

  • This includes all services: mentoring, courses, private readings, workshops, online and in-person training and classes.

  • Missed sessions or non-attendance do not qualify for refunds or transfers.

2. Deposits and Payments

  • A non-refundable, non-transferable deposit is required to secure your place.

  • Once any payment is made (full or partial), it is non-refundable and non-transferable.

  • Monthly payments are due by the date agreed when the deposit is made.

  • Late payments without agreement may lead to loss of your place and deposit, and incur additional charges.

3. Payment Methods

 Payments are accepted via:

  • Online Banking

  • Credit/Debit

4. Cancellations and Withdrawals

  • If you cancel or withdraw from a booking, the full balance remains payable.

  • Refunds or transfers are not available under any circumstances once a booking is confirmed.

5. Card Details & Outstanding Balances

  • Card details may be securely held for any outstanding payments.

  • If a balance remains unpaid, your card may be charged automatically.

  • Declined or blocked cards will still result in the amount being owed, and legal action may be taken to recover the balance.

6. Changes to Bookings

  • Dates and times may be subject to change. If this occurs, an alternative will be offered.

  • If a session is cancelled by The Mystic Pathway, your payment will be transferred to another course or service. Refunds will not be issued.

  • The Mystic Pathway reserves the right to cancel or refuse a booking at any time, in which case a full refund will be given.

7. Additional Charges

  • Admin or booking fees may apply and will be deducted from any approved refund (where applicable).

  • Prices are subject to change prior to final payment.

8. Refund Timescales

Where a refund is granted (in rare, exceptional cases), it will be processed via your original payment method within 7–14 working days.

 

Service Disclaimer

  • All views and insights offered during sessions are subjective and based on personal interpretation.

  • The Mystic Pathway is not liable for statements made by others during courses or group settings.

  • We operate a zero-tolerance policy for any verbal or physical abuse directed at staff, or students.

 

Recording & Intellectual Property

  • No recording or photography is permitted during sessions.

  • All content remains the intellectual property of The Mystic Pathway.

  • Unauthorised use, sharing, or reproduction of content is a breach of copyright and may result in legal action.

 

Advertising and Promotion

  • No promotion, advertising, or sale of goods/services is allowed during sessions (online or in person) without written consent.

 

Young Adults & Age Policy

  • You must be 18 years or older to access any service, including private readings, mentoring, courses, or events.

  • Private readings are not available to anyone under 18.

  • Individuals aged 16–17 may attend some general development classes if suitable, with written parental consent and supervision by a parent or guardian.

  • The Mystic Pathway accepts no liability for the safety or conduct of minors.

 

Certification

The Mystic Pathway does not provide certification or official accreditation for any training, course, or service.

 

Customer Service

Customer experience matters.

If you have any concerns, questions, or would like to raise a complaint, please get in touch using the Contact Form.

All enquiries will be responded to within 7–10 working days and will be treated confidentially and with care.